Resolution and Equity Division

Ms. Crump-Wilson is responsible for implementing federal regulations prohibiting discrimination in the workplace for both applicants and current NIH employees as well as promoting a diverse and inclusive work environment at NIH. She manages all aspects of the federal sector equal employment opportunity (EEO) complaint process and serves as a senior liaison and principal staff advisor on agency EEO and civil rights issues.

As a labor and employment law attorney, Ms. Crump-Wilson has more than 25 years of experience and is a subject matter expert on employment and labor relations. Prior to joining NIH, Ms. Crump-Wilson served as an Attorney-Advisor for the Office of Equal Employment Opportunity at the National Labor Relations Board (NLRB). She advised employees on the EEO process, investigated formal EEO complaints, prepared investigative reports, conducted extensive and thorough legal research, and drafted final agency decisions. She also served as the Informal and Formal Complaints Manager where she oversaw collateral-duty EEO counselors and managed the discrimination complaint process. Ms. Crump-Wilson’s extensive labor experience includes serving as an Attorney-Advisor for board members at the NLRB handling administrative appellate reviews of unfair labor practice and representation cases. Ms. Crump-Wilson provided legal guidance of complex labor cases and drafted NLRB decisions. Ms. Crump-Wilson also managed the Office of Equal Employment Opportunity when she served as the Interim Director for the Millennium Challenge Corporation.

Ms. Crump-Wilson is an experienced alternative dispute resolution practitioner. She is a certified mediator with more than 20 years of experience and served as a lead mediator for the Superior Court of the District of Columbia, Multi-Door Dispute Resolution, and the Federal Mediation and Conciliation Service, and Shared Neutrals programs. In addition, Ms. Crump-Wilson is an experienced arbitrator and serves on panels for the Financial Industry Regulatory Authority Dispute Resolution Services program.

Ms. Crump-Wilson holds a Juris Doctor from the Catholic University of America Columbus School of Law. Her Bachelor of Arts degree is in Sociology and Political Science from Allegheny College. Ms. Crump-Wilson is admitted to practice in Washington, DC, and Pennsylvania.

As branch director of the Informal Complaints Branch, Ms. Brown plays a pivotal role in managing a team that includes four full-time Equal Employment Opportunity (EEO) Counselors and twelve Collateral Duty EEO Counselors. Her primary responsibilities include ensuring that these EEO Counselors adhere to the timeframes established for processing EEO complaints, in strict compliance with the regulations set forth by the Equal Employment Opportunity Commission (EEOC). Additionally, Ms. Brown is responsible for the meticulous preparation and annual submission of the EEOC Form 462 Report. This report provides a detailed account of the agency’s EEO activities, including complaint processing outcomes and other relevant metrics, ensuring transparency and adherence to federal reporting standards.

In her leadership position, Ms. Brown is deeply committed to advancing equity, diversity, and inclusion within the workplace. She promotes a culture that values fairness and equity by implementing practices and policies designed to support a diverse workforce and to ensure that all employees are treated with respect and dignity. Her leadership is characterized by a proactive approach to addressing EEO complaints, which reflects her dedication to maintaining an inclusive environment where diverse perspectives are embraced and equitable treatment is a fundamental priority.

Ms. Brown began her distinguished federal career in the NIH Student Temporary Employment Program, now known as Pathways, where she served as a clerk typist in the EEO office. Her career trajectory includes various roles, such as EEO assistant, EEO Counselor, and formal complaints specialist. Her extensive experience and unwavering commitment have culminated in her current role as branch director, in which she continues to drive forward the agency’s mission of ensuring fairness and inclusivity in the workplace.

Ms. Holland is charged with ensuring the highest level of quality, neutrality, and thoroughness in EDI’s complaint investigations.

Ms. Holland has more than 20 years of professional experience in legal and managerial positions, serving in leadership roles in federal, state, and local government and private industry.

As the Investigations branch director, Ms. Holland provides oversight and guidance to the staff of the Investigations Unit as well as external contractors, ensuring that equal employment opportunity (EEO) investigations are thorough, neutral, concise, and legally sufficient.

Prior to joining the Resolution and Equity Division, Ms. Holland served with the Social Security Administration (SSA) as acting deputy director and supervisor for operations with the Center for Accommodations and Disabilities (CADS) under the Office of Civil Rights and Equal Opportunity. Prior to joining CADS, she served with the Center for Conflicts Resolution (CCR) in several roles, including compliance team lead, final agency decision writer/reviewer, and mediator. Ms. Holland received several Director's Awards, including awards for establishing an in-house mediation team and improving the agency's timeliness in final agency decisions. She was also recognized for leading the development of CCR’s EEO Academy Training Program for newly hired staff. Before joining SSA, Ms. Holland drafted Final Agency Decisions for the U.S. Department of Agriculture in the Employment Adjudication Division of the Office of Adjudication.

Ms. Holland has also served in leadership roles for the Washington, D.C., government, serving as director of the Policy Research and Analysis Division of the DC State Education Office and as deputy director of the Student Hearing Office in the Office of the State Superintendent of Education.

Ms. Holland credits her passion for justice and her legal foundation to the training she received as an attorney for the Juvenile Services Program with DC's Public Defender Service and serving as an attorney with the Family Division of the Office of the Attorney General and the U.S. Patent and Trademark Office. She has also enjoyed success as an entrepreneur and business owner with two business franchises that served youth and families throughout the DC metropolitan area. Ms. Holland brings to her role several years of legal and managerial experience, business acumen, and mediation experience. Ms. Holland has also been trained as an ombudsman and mediator.

Ms. Holland graduated with a B.A. from Spelman College in Atlanta and a J.D. from the Georgetown University School of Law in Washington, D.C. She is a member of the District of Columbia Bar.

Kenrick worked at the Food and Drug Administration since 2014 as a Formal Complaints Specialists and served as the Acting Director for Compliance and the Team Lead of the Compliance Team. He directed the coordination of assignments for all duties of the Compliance team including the preparation of accept/dismissal letters, issuance of reports of investigation, and transmittal of EEO complaint files, the processing of and the coordination of all appeals and remanded cases. From 2009-2013 Kenrick worked at the Department of Health and Human Services, as a Senior EEO Specialist. There he perform the full range of EEO services including, but not limited to complaint processing and adjudication functions, administering diversity management initiatives and administering affirmative employment and special emphasis programs. Kenrick’s EEO experience continues back to include Civil Rights Specialist, Attorney at Law, Probation Officer, Correctional Counselor, etc.

Kenrick earned his J.D., at Western New England College School of Law, Springfield, MA, and his Bachelors in Sociology at Springfield College in Springfield MA.

In her role, Ms. Alexander is tasked with independent, timely completion of equal employment opportunity (EEO) complaint investigations of varying levels of complexity. As a recent addition to the team, Ms. Alexander brings her extensive experience in EEO to the Resolution and Equity Division to provide support in improving the quality and timeliness inherent in the EEO investigative process. She supports and promotes EDI’s efforts to advance excellence in EEO investigations across NIH.

Ms. Alexander is a senior investigator with more than 17 years of EEO investigations experience successfully mediating informal and formal complaints of discrimination; mentoring junior investigators in time-saving methods, strengthening investigations practices, and improving case organization; collaborating with other investigators to develop procedures that enhance efficiencies across the team; and serving as a senior-level reviewer of junior investigators’ work products.

Prior to joining NIH, Ms. Alexander served briefly with the Equal Employment Opportunity Commission’s internal alternate dispute resolution program, RESOLVE, helping current and former employees resolve workplace issues outside the formal EEO complaint process. Prior to her departure, she created a process manual for new RESOLVE employees to improve the new employee training process.

For much of her federal career, Ms. Alexander served as a senior investigator with the Department of Defense’s Investigations and Resolutions Directorate (IRD), where she successfully investigated and mediated EEO complaints of varying levels of complexity. She received recognition as a Master Investigator in 2013 after the timely completion of 47 investigations that year.

Ms. Alexander served as a program analyst for the Environmental Protection Agency (EPA) Headquarters Budget Office, responsible for more than $500 million of funding for nationwide EPA programs.

Before embarking on her federal career with EPA, Ms. Alexander worked as an international consultant with the Organization of American States and as a program assistant with the Organization for Economic Cooperation and Development, fostering communication and cooperation and promoting international cooperation and collaboration.

Ms. Alexander’s comprehensive skill set includes proficiency in executing highly complex investigations, staff training, case management, alternative dispute resolution, and Spanish language skills.

Ms. Alexander holds a Master of Science in conflict analysis and resolution from George Mason University and a Bachelor of Arts in international studies with a minor in Latin American studies and business administration from Trinity University (formerly Trinity College).

Dawn is an EEO Counselor for the Office of Equity, Diversity, and Inclusion. She comes to EDI with over 15 years of cumulative EEO and administrative experience. She began her federal career as an Administrative Assistant with the Federal Retirement Thrift Investment Board (FRTIB), and later transitioned into the field of EEO, Diversity and Inclusion as an EEO assistant as a collateral duty. As a certified EEO Counselor and a registered mediator, Dawn has spearheaded numerous cases to include volunteer mediation. Dawn also serves in the United States Air Force Reserves as a medic as well as on Active Duty. She has honorably served for almost 20 years. Some of her Active Duty assignments have been in Germany, Hawaii, and various assignments in the United States. Traveling, jogging, belly dancing, and spending time with her daughter are some of the activities she enjoys in her spare time.

In her role as an EEO investigator, Ms. Chatman investigates allegations of discrimination, harassment, and retaliation in EEO complaints filed against the agency pursuant to federal equal employment opportunity (EEO) laws and regulations. She is responsible for training NIH employees and managers in EEO compliance, prevention of workplace harassment, and EDI services and offerings.

Ms. Chatman has over a decade of EEO and investigative experience. Prior to joining the EDI’s Investigations Branch, Ms. Chatman worked as an EEO investigator with the Department of Defense (DoD). While serving there, Ms. Chatman was recognized for her accuracy and thoroughness in her investigative work. Ms. Chatman was called upon to mentor junior investigators in developing organizational skills and improving their accuracy. At DoD, Ms. Chatman also served as a mediator resolving EEO complaints in the early stages, helping to reduce the number of EEO complaints that required adjudication. Ms. Chatman is the recipient of multiple DoD Quality and Master Investigator awards.

Prior to entering the world of EEO, Ms. Chatman served in several case management positions across the federal government and the private sector, including rating and authorizing claims for the Department of Veterans Affairs (VA); adjudicating immigration claims for U.S. citizenship; representing veterans at hearings for the American Legion; investigating fraud claims for the Nextel/Sprint Corporation; and adjudicating claims for public welfare benefits with the state of Georgia. While employed with the VA, she was selected to participate in the Leadership Education and Development (LEAD) Certificate Program. She successfully completed the program at the Project/Team Lead level.

Ms. Chatman is a proud veteran who served in the U.S. Air Force, providing administrative support for Force Support programs and conducting criminal and fraud investigations for the Air Force’s Office of Special Investigations. Her skill set includes effective oral and written communications, negotiation skills, investigative skills, and team collaboration.

Ms. Chatman holds a master’s degree in human services counseling/life coaching from Liberty University, a master’s degree in organizational security management from Webster University, and a Bachelor of Science in criminal justice from Savannah State University.

In her role, Ms. Clark facilitates resolutions while maintaining neutrality between the counselee and the agency. She ensures that both the counselee and management have a clear understanding of the equal employment opportunity (EEO) process. She also serves as the coordinator for the Collateral Counselors Program, where she plays a key role in ensuring that counselors meet their deadlines.

Prior to joining NIH, Ms. Clark worked for 29 years as a central office technician at Verizon and also served as an interim supervisor for her team.

Ms. Clark began her career at NIH as a contractor in EDI and became a full-time employee in 2018. Throughout her tenure, she has contributed in various capacities, including roles in administrative support with both the Data Analytics and Special Emphasis Programs.

Driven by her passion for helping others, she transitioned to the Resolution and Equity Division within EDI, where she began her federal career as an EEO counselor in the Informal Branch. Committed to the growth and development of her colleagues, she is known for identifying training opportunities and actively participating alongside her team when needed. To ensure she always provides the best level of service, she stays up to date on EEO laws, regulations, and policies as well as mediation practices.

She values teamwork and the roles each person can play on a team. She takes pride in helping all employees receive respect and consideration in the workplace and is especially passionate about ending workplace discrimination.

To further enhance her skills, Ms. Clark pursued coursework in project management at Villanova University.

In her role, Ms. Hodges serves as a subject matter expert in the Equal Employment Opportunity Commission (EEOC) formal complaint of discrimination processing procedures and applicable equal employment opportunity (EEO) requirements for NIH. Ms. Hodges provides neutral-based EEO services to designated Institutes and Centers (IC) at NIH to ensure compliance with EEO laws, statutes, and regulations specific to the EEO complaint lifecycle. Ms. Hodges also provides direct support to IC executive officers and NIH senior leaders regarding all formal EEO matters.

As an EEO practitioner with more than 15 years of coupled experience in EEO regulations, principles, and laws; management and program analysis; personnel management principles; project management; and federal administrative procedures, Ms. Hodges has a diverse skill set that has been instrumental in her ability to collaborate and partner with internal and external stakeholders relative to the NIH EEO program.

Prior to joining EDI, Ms. Hodges worked as an extramural administrative officer at the National Center for Advancing Translational Sciences, where she provided a range of comprehensive administrative guidance and management support to designated offices and divisions relevant to translational science and research efforts.

Ms. Hodges joined NIH by way of the prestigious Administrative Fellows Program (AFP) for master-level degree holders. The AFP was a leadership program that allowed graduate students to advance their career in an academic health care institution with opportunities to advance in a federal public service career path. Since AFP, Ms. Hodges has been afforded opportunities to serve in subject matter and advisory positions across four ICs and the Office of the Director at NIH. In her current role, she also conducts projects to solve broad and complex EEO problems through systematic factfinding, analysis, and consulting efforts.

Ms. Hodges is trained to perform EEO investigations and EEO Alternative Dispute Resolution (mediation) and to write EEO final agency decisions. She also is a certified ELI trainer on Civil Treatment Workplace courses that focuses on building a more compliant, respectful, inclusive, and productive work environment. Her comprehensive skill set comprises the ability to resolve and address complex EEO matters; effective advisory, customer service, and consultation services; compliance and enforcement skills; and negotiation and resolution skills, including extensive knowledge of administrative and federal personnel practices.

Ms. Hodges was a 2023 NIH Director’s Award recipient for outstanding leadership and commitment for developing and executing diversity, equity, inclusion, and accessibility (DEIA) listening sessions for the NIH community.

Ms. Hodges holds a dual Master of Business Administration and Master of Science in management with a focus in healthcare administration degree from the University of Maryland, as well as a Bachelor of Science in health sciences from Howard University’s School of Pharmacy, Nursing and Allied Health Sciences. She has successfully taken a plethora of leadership, EEO, and diversity trainings that support her role in EEO and DEIA efforts at NIH.

Mr. Hopkins provides aggrieved individuals with information about their rights and obligations under equal employment opportunity laws.

Mr. Hopkins is a highly accomplished and detail-oriented manager with more than 15 years of federal government experience in addition to years of experience in conflict resolution and business operations management. Before joining NIH, Mr. Hopkins served as the supervisor of distribution for the U.S. Postal Service (USPS), overseeing a team of more than 15 employees. In this role, he successfully implemented the USPS employee management program “Change Management,” which was later adopted nationwide to enhance synergy, communication, and transparency between managers and employees. Prior to his management role, Mr. Hopkins was a union officer and liaison for postal employees, mediating numerous union and EEO complaints.

Mr. Hopkins began his NIH career as the sole mediator for all EEO disputes where alternative dispute resolution (ADR) mediation was elected. As a certified ADR mediator, he has facilitated mediations involving various parties, including employees, management, contactors, and labor unions.

Currently, Mr. Hopkins provides counseling to employees, contractors, or applicants who feel they have been discriminated against based on race, religion, national origin, color, sex, sexual orientation, pregnancy, age, retaliation, equal pay, harassment, and/or physical or mental disability. Additionally, he provides counseling regardless of whether he believes the case has merit.

As an EEO practitioner, Mr. Hopkins provides a range of alternative strategies to resolve disputes voluntarily, avoiding the need for formal complaints or adjudication. He is passionate about facilitating honest communication through mediation in workplace disputes and assisting employers and employees in navigating the demands of a rapidly changing workplace.

In 2022, he was responsible for creating and developing the NIH ADR EEO Mediation Program, including the establishment of standard operating procedures, standardized forms, templates, and PowerPoint presentations. The program was constructed to increase the awareness and benefits of early EEO settlements. Mr. Hopkins strives to educate the NIH community on evolving from the myth “If we didn’t do anything wrong, we shouldn’t go to mediation” to the reality that “through mediation, we have had the opportunity to proactively resolve issues and avoid potential charges in the future.”

Mr. Hopkins’ educational background includes studies in human resources at Montgomery College and training from institutions such as the Center for Alternative Dispute Resolution, Justice Center of Atlanta, Defense Equal Opportunity Management Institute, eCornell, eHarvard, and several seminars conducted by the Equal Employment Opportunity Commission.

In his role, Mr. Myers processes equal employment opportunity (EEO) pre-complaints for the NIH community. He provides sound EEO counseling to individuals who allege discrimination and ensures preservation of EEO statutory rights for both employees and supervisors. Mr. Myers provides training to the NIH community on EEO compliance to help individuals understand their rights and responsibilities and to eradicate discrimination and harassment in the workplace. Additionally, Mr. Myers trains collateral duty counselors to process EEO cases independently.

Prior to serving as an EEO counselor, Mr. Myers worked as a reasonable accommodation consultant for NIH. In this role, Mr. Myers managed the processing of reasonable accommodations for the NIH community. Key projects Mr. Myers accomplished while on this team included identifying a more efficient method for processing reasonable accommodation requests, assisting with the implementation of the new Entellitrak system, and collaborating on the process to handle mandatory vaccination reasonable accommodation requests.

Prior to joining NIH, Mr. Myers worked as an EEO assistant at the Letterkenny Army Depot. In this role, Mr. Myers served as the lead EEO counselor for the Collateral Cohort and assisted with investigation document requests, reasonable accommodation processing, and input of documentation into appropriate systems (i.e., iComplaints, FedSEP, and the Department of Defense Office of Investigations and Resolution Division). Mr. Myers also served on active duty in the U.S. Army at the Letterkenny Army Depot as a paralegal noncommissioned officer. In this role, Mr. Myers served as a labor law paralegal and assisted counsel with the processing of EEO complaints at the hearing or final agency decision (FAD) stage, as well as the processing of Merit Systems Protection Board and Fair Labor Standards Act cases. Mr. Myers also assisted with the environmental case processing of unique hazardous waste disposal needs generated by the base. Mr. Myers still serves in the armed forces in a part-time capacity.

Mr. Myers holds a Bachelor of Science degree in biobehavioral health from The Pennsylvania State University.

In her role, Mrs. Oliver serves as a subject matter expert for equal employment opportunity (EEO) formal complaints of discrimination and EEO compliance requirements for NIH. She ensures compliance with EEO laws, regulations, and practices relative to the processing of formal EEO complaints.

As a formal complaints specialist with more than 30 years of experience, Mrs. Oliver reviews and processes EEO formal complaints for acceptance or dismissal in accordance with the Equal Employment Opportunity Commission (EEOC) Management Directive 110 for all NIH. She ensures the timely processing of EEO formal complaints, conducts trainings and briefings, establishes and maintains internal controls and systems for the EEO complaint process, and prepares reports with statistical EEO data. She serves as the point of contact for EEO formal complaints for the Office of General Counsel and the EEOC.

Mrs. Oliver has worked as an all-inclusive EEO specialist and has established EEO policies and procedures; developed diversity, equity, inclusion, and access training for NIH; led the NIH Diversity Council, coordinated and led the NIH Take Your Child to Work Day; established and led the NIH EEO Awards; led several projects as the special emphasis program manager for LGBTQ; and served as the liaison subject matter expert on diversity and inclusion for several Institutes and Centers.

Prior to her 20 years in EEO, Mrs. Oliver worked as an executive secretariat for the National Institute on Drug Abuse (NIDA), where she was responsible for all correspondence addressed to the Office of the Director. This included the editing, coordination, and response of all congressional and executive communication to the NIH Director falling under the subject matter purview of NIDA.

In his role, Mr. Yokwan resolves complex employment and federal civil rights matters through fact finding and legal analysis. He is responsible for conducting thorough employment investigations of alleged violations of federal anti-discrimination laws.

As an equal employment opportunity (EEO) investigator, Mr. Yokwan is charged with analyzing EEO complaints and claims; drafting investigations plans; interviewing complainants, managers, and other agency officials and witnesses; and developing reports of investigations pursuant to federal anti-discrimination laws and EEO directives. Mr. Yomba also provides training to the NIH community on EEO compliance-related matters, including retaliation and harassment, and educates the NIH community on the federal sector EEO complaint process.

As an EEO specialist, Mr. Yokwan assisted in drafting the standard operating procedures for the Investigations Branch and was instrumental in developing the investigations portal. As one of the initial members of the Investigations Branch, Mr. Yokwan was instrumental in drafting policies and procedures to guide the branch’s development.

Prior to joining NIH, Mr. Yokwan served with the AmeriCorps VISTA Program as a refugee community outreach coordinator with Bethany Christian Services, where he conducted legal research, drafted legal memoranda, and provided outreach trainings on refugee resettlement in the United States.

Mr. Yokwan also served as a law clerk with an immigration law firm in Silver Spring, Maryland, where he conducted legal research on immigration issues, attended court sessions, drafted responses to legal inquiries by asylum seekers, and mediated out-of-court settlements.

Prior to working with the law firm, Mr. Yokwan worked as a policy advisor with Mercy Corps in Washington, DC, covering issues related to human rights and gender discrimination. He provided tactical and strategic guidance and leadership to the policy and advocacy team to ensure organizational and program objectives were met. Mr. Yokwan advocated for the implementation of international human rights instruments such as the Convention on Elimination of All Forms of Discrimination against Women (CEDAW), fighting for the administration of equal justice. He also advocated for individuals living with disabilities by advocating for the agency’s compliance with the Americans with Disabilities Act.

Mr. Yokwan’s skill set includes attention to detail, working collaboratively, effective communication, and reliability in his work ethic.

Mr. Yokwan holds a Master of Laws from the University of Baltimore School of Law and a Juris Doctor from the University of Yaoundé II, SOA, School of Law.